Question 1

Which files are supported?

Accepted Answer

Images (JPG, PNG, HEIC, WebP, GIF), videos (MP4, MOV, MKV, AVI, WebM), and PDF, Word, Excel, PowerPoint, TXT, Markdown and CSV documents.

Question 2

Are my files uploaded to the cloud?

Accepted Answer

No. Indexing and search run on your computer. Search requests go to an AI service only if you set one up yourself for agent-assisted search.

Question 3

How do I start the trial?

Accepted Answer

Click “Start ¥0.01 trial” to open the checkout page, pick the trial plan to get a license key, and enter it in the app. The trial lasts 15 days with every feature, on 1 device, once per account.

Question 4

What happens when the trial ends?

Accepted Answer

The app tells you the trial has ended. Buy a license and activate it to keep going. Your files are not affected.

Question 5

Can I move to another computer?

Accepted Answer

Yes. Unbind the old computer in Settings, then activate the new one with the same key.

Question 6

What updates does Lifetime include?

Accepted Answer

Lifetime includes every future release: new features, performance work and algorithm improvements are free to install.

Question 7

Which systems are supported?

Accepted Answer

macOS and Windows.

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